Service Agreement

Evergreen Eco Clean reserves the right to make any changes to any part of this service agreement, without giving any prior notice.

By ordering Evergreen Eco Clean services by telephone, email, or by its website, the client accepts and agrees to the Evergreen Eco Clean Service Agreement.

Guarantee

Your satisfaction is guaranteed.  If you are not completely satisfied with any part of your service, we will return to your home to re-clean the area within 24 hours.  Please contact the office as soon as possible during our normal business hours.

Employees

All employees go through rigorous training to learn every aspect of the detailed Evergreen Eco Clean standard.  They know what is required of them and what is expected on every cleaning visit.  For your protection and peace of mind, all employees undergo a nationwide background check, reference check, and drug screening during the hiring process.  All employees are covered under our workers' compensation policy, liability insurance, and bond.

Payments

Payments are due in full upon completion of service.  For your convenience, we gladly accept cash, personal checks (payable to Evergreen Eco Clean), and credit card payments.  Customers paying with cash or check, may leave payment at their residence in a sealed envelope.  Recurring customers paying with a credit card are required to have a valid credit card on file.  The credit card will be charged automatically on scheduled day of service.  There is a $35 NSF fee for checks returned unpaid from your bank, in addition to the unpaid balance.  The unpaid balance must be paid by cash or credit card immediately upon notification.

If no one is home upon our arrival, and there is no payment left behind, we will contact you immediately for a credit card.  If you are unavailable or do not wish to use a credit card, we will have to reschedule your appointment and 50% of your cleaning fee will be added to your next cleaning to cover our time.

Evergreen Eco Clean never requires tipping, but if you would like to to tip, you may.  Just leave your tip with your payment and management will make sure that the money is distributed properly.  That is just a special thank you for our hard work.  Also, leaving us a note of appreciation means so much to us.  We sincerely appreciate your business.  In an effort to remain green, all sales receipts are emailed.  Receipts are emailed the following business day services are rendered.

Refunds

Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers.  However, we want you to be 100% satisfied with our services!  We offer a Guarantee on all of our services.  If a task was not completed to your satisfaction, or was missed during our visit, simply contact the office and we will return to your home and re-clean the area or task with which you were dissatisfied at no additional cost to you.  There are no refunds for gift certificate purchases.

Price Adjustments

We reserve the right to issue rate increases at any time.  You will be notified when or if this occurs.  As the needs or conditions of you home changes, you may receive a price increase.  Prices for your regular maintenance cleaning are guaranteed for the duration of 12 months.  If a client discontinues and then reinstates service with Evergreen Eco Clean after a period of 3 months or longer, the original price is not guaranteed, and a new rate may be given.

Parking

If there is no free public parking within 1 block radius of your home, our customers are responsible for providing our cleaning associates with any one of the following (which must be within 1 block radius):  a permitted parking space (personal or public), a valid parking permit, or cover all parking fees incurred while cleaning your home.  If a parking spot cannot be found within a 1 block radius by the cleaning associate, nor provided by the customer within a 15 minute window, your appointment will be cancelled and/or rescheduled.  In the event that this occurs, you will be charged a $50 cancellation fee.

Keys and Alarm Systems

 

Many Evergreen Eco Clean customers provide us with a copy of the key to their home.  We take extreme measures to protect each key.  Each key is locked in our key safe box.  We do not return keys by mail.  Keys must be hand delivered in person to the customer and the customer must present a picture ID before a key will be released.  If you have an alarm system at your home, we prefer that your alarm be left off on the day of the cleaning.  A lock-out fee of $50 will be assessed in the event that our cleaning associate(s) arrive and are unable to access the premises, no matter what the reason is.

Arrival Window

If you wish to be present during the cleaning visit, please be advised that we provide arrival windows.  Your Cleaning Technician(s) will arrive anytime within your scheduled arrival window.  You are expected to be present or have made arrangements for us to gain access to your home within your scheduled arrival window.  Failure to do so may result in having to cancel or reschedule your visit and a cancellation fee of $50 will be charged.

Cancellations/Rescheduling

We require at least 2 weeks notice for the cancellation and 2 days rescheduling of any scheduled appointment.  In the event of cancellation or rescheduling with less than the required notice, a cancellation fee of $50 will be assessed.  We are very strict on our cancellation/rescheduling policy.  Please honor our policy.

Many thing can affect our schedules, such as cancellations, weather, lockouts, etc..  If we happen to be running late to your appointment, you will be contacted as soon as possible and proved with a new expected time of arrival.

Pets

We love pets.  However, we appreciate your help in making sure that your pets are secured and safe on cleaning days.  Our office should be made aware of any special requirements in safeguarding your pets.

For health reasons, we have instructed our staff to leave certain items and/or areas untouched (pet homes/beds, litter boxes, vomit, fecal matter, urine).  Our teams are advised to clean around these areas.  If you pet has an accident, it will be your responsibility to clean it up.

Your Valuables

If you have valuables or heirlooms, including but not limited to any irreplaceable, collectible, or expensive objects, it is preferred that these items are secured and put away to avoid potential accidents.  You are responsible for letting us know of any valuables that you prefer we not clean or handles.  Please secure money, credit cards, and checkbooks as well.  We are not responsible for any missing currency or items.

Broken/Damaged Items

We train our staff to take extra care with your belongings.  However, regrettably and although not common, from time to time, something may be broken or damaged.  If there is an item that is believed to be damaged by one of our cleaning professions, it must be reported to the company within 24 hours from the completion of the service so that we may properly investigate the issue.  If we damage anything during the service being provided, we will notify the customer immediately.  In the event an item is damaged or broken, we reserve the option to repair or replace the item.  We cannot take responsibility for items that were broken because they were not properly attached or secured (for example, a hanging picture that was improperly attached to the wall or an item that was propped against a surface).

Extra Services

If you require an extra service (s) or additional cleaning on your scheduled cleaning day, please contact us 48 hours in advance so that we may allow the extra time needed at your home.  We can give you a quote for the additional services.

Lifting, Climbing, & Bending

Our employees are very important to us.  We are determined to keep them safe.  They will not climb higher than a 3 foot, 2 step ladder, move or lift items heavier than 20 lbs, or clean floors on their hands and knees (with the exception of bathroom floors). These types of activities put our cleaning staff ind anger of back injury or could even damage something in your home.  However, there might be times when you want us to move furniture (for example, tables, large chairs, etc.).  In these cases, we are not responsible for their breakage due to aged/old or faulty manufacturing, nor are we responsible for any damage moving these items may cause to your floor.  The cleaning team will not move furniture that contains electronics.  The cleaning team will not pull out any appliances (for example a stove, fridge, washer/dryer).  However, if you move it prior to the cleaning visit to allow access, we would be more than happy to clean the exposed areas.  We do ask that you place the appliances back into their proper place as well.

In-Home Climate Control

In-home temperatures should be comfortable prior to the start of service.  Under no circumstances will services be performed in an environment that isn't physically comfortable for labor.  This includes, but ins not limited to, extreme heat or extreme cold.  In the event that your appointment is cancelled due to uncomfortable temperatures within your home, you will be charged a $50 cancellation fee.

Our Cleaning Staff Does Not...

  • Clean or remove blood or any bodily fluids, fire, mold, or water damage.  We are not trained in these areas, nor are we equipped for them.
  • Evergreen Eco Clean reserves the right to refuse to service a home with ANY insect or rodent infestation (including seasonal).  In the event that an infestation is identified, the cleaning staff will leave the property.  You will be contacted immediately and charged a cancellation fee.
  • Clean the interior of curio cabinets (will only feather dust exterior)
  • Provide any pet or children-related services, nor empty diaper pails.
  • Clean/shampoo carpets
  • Clean chandeliers
  • Provide stain removal
  • Wash walls (we spot clean only)
  • Clean exterior of windows
  • Remove paint
  • Service outdoor areas
  • Clean areas above the reach of our 3 foot step ladder
  • Clean animal waste/litter/urine/vomit
  • Move or lift items over 20 lbs

Winter Weather Conditions

During the winter months, we ask that you keep your driveway and sidewalk clear from ice and snow.  We want to ensure the safety of our cleaning crew.  If the road conditions are not safe, our cleaning crew will not come out and Evergreen Eco Clean will reschedule your cleaning when weather permits.  Our times may vary depending on road conditions, but we will come as close as we can for your scheduled time.

Privacy

Evergreen Eco Clean takes privacy very seriously. We at no time will share any customer information with ANY outside source.  We like to take before and after pictures, but at no time will your name or address be used on it.  We always ask permission before we publish any photos.

Referrals

We love to have referrals.  When we receive a referral, and they sign up for services, your name will go into a drawing for a free extra service.  The more referrals we receive from you, the more times your name goes into the drawing!